Frequently Asked Questions about Bouncy Castle hire with Bonkers

Q: How Do I Book?

A: The preferred method is by telephoning us, alternatively you can email or you can complete the booking form online.

Q: How much notice do I need to give for a booking?

A: You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.

Q: How much does it cost?

A: Please contact us for all prices as they may vary depending on your intended use, i.e. home/business or location.

Q: What do the prices include?

A: All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable, circuit breaker and safety crash mat, the price also includes set up, inflation and collection. Basically the price includes everything you’ll need to have a BONKERS time.

Q: When are your bouncy castles available?

A: Our castles are available 7 days a week all year round including Bank Holidays.

Q: How long do I get the equipment for?

A: Most parties are in the afternoon and so we will deliver and set up your castle between 9am and 12 noon we will then come and take the castle away after your party has finished usually from 6 pm onwards although pick up time can be arranged to suit it can be no later than 8pm.

Q: Do you hire overnight?

A: Yes – We understand that you may want to bounce until the early hours of the morning and some castles are available for overnight hire by special arrangement. Terms & conditions apply – Please ask.

Q: Do I have to pay a deposit?

A: Sometimes, a deposit or a fully refundable fee may be required. These usually apply to any Adult or Family castles hired, and must be in the form of cash on arrival. Please ask at the time of booking.

Q: How do I pay?

A: Most people choose to pay cash on delivery; we do not accept credit card payments and cheque payments need to be received in sufficient time for funds to clear before the booking date.

Q: What if I need to cancel?

A: You can cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given this may incur a cancellation fee.

Q: What if it rains?

A: Unfortunately the bouncy castles cannot be operated in wet conditions due to safety reasons and the rain cover will protect against light rain showers only. We are more than happy to reschedule your hire to a more suitable day & time, if you decide to cancel due to weather conditions; again all we ask is that you give us as much notice as possible.

Q: How much space is needed?

A: You will need to allow a minimum of 4 feet at the front and rear of castle and 3 feet either side this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited. Please also ensure that you have enough room to allow us to get the castle to the correct location. You’ll need a 3 feet door width to allow the castle to fit through.

Q: Do you supply safety instructions?

A: Yes we provide detailed safety instructions with every hire and all customers responsible for the hire must complete the disclaimer documents to agree they have read and understood the safety instructions at the time of making the payment.

Q: Is there an age limit for children using the castle?

A: Yes! All of our children’s bouncy castles are suitable for children up to and including the age of 10 – That means NO Adults because they cause the unit to rip and all damage must be paid for. However, adult castles are available.